Shipping
How long does delivery take?
- Belgium / Netherlands (in stock): 1–7 business days
- International (in stock): 3–10 business days
- Pre-order: 7–20 business days
When will my package be shipped?
You will receive a track & trace code via DM or email as soon as your package has been shipped.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs vary by country.
What if I order both in-stock and pre-order items?
Your full order will be shipped once all items are available. If you would like part of your order sooner, please place separate orders.
Are there shipping costs?
Yes, shipping costs are calculated at checkout.
Returns & Refunds
What is your general return policy?
Due to hygiene and safety regulations, all sales are final. We do not accept returns, exchanges, or refunds unless the product is faulty due to an error on our part.
When am I eligible for a return or refund?
A return or refund will only be granted if:
- The incorrect item was shipped; or
- The product was defective or damaged upon delivery.
How do I report an issue?
All claims must be submitted within 48 hours of receiving your order. Claims must include your order number and clear photographic evidence of the issue. Claims submitted after 48 hours are not eligible.
What condition must returned items be in?
Returned items must be unused, unwashed, unworn, in their original packaging, and free from alterations such as cutting or coloring. Items not meeting these conditions will be rejected and returned at the customer’s expense.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a tracked shipping method.
How long does it take to process a refund?
Once the returned item is received and inspected, we will issue a replacement or process a refund within 7 business days.