Shipping policy
Shipping Policy
Order processing time
Orders are processed on Mondays and Fridays, except where otherwise stated. Orders placed outside these days will be processed on the next scheduled processing day.
Shipping times within Europe
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Standard shipping usually takes 3-7 business days within Europe.
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Delivery times may vary depending on the destination country and customs processing.
Shipping costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
Order tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package.
Shipping carrier
We use reliable carriers such as PostNL, DHL,Bpost or UPS to deliver your order safely and on time within Europe.
Shipping outside Europe
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International shipping outside Europe may take 7-21 business days, depending on the destination and customs processing.
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Customs fees, taxes, or import duties may apply and are the responsibility of the recipient. Please check your country’s regulations before ordering.
Shipping address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses.
Lost or missing packages
If your package is lost or missing, please note that we cannot directly resolve this. A claim must be filed with the carrier responsible for delivery. Please contact us at thedeluxehairshop@gmail.com, and we will assist you in submitting this claim.